The short version
- We only collect the information you give us or that our apps need to work.
- We don't sell your personal information.
- The contact form sends us your details and your message so we can contact you. If you choose "I'd rather use WhatsApp", WhatsApp opens and you decide whether to send it.
- You can ask us to see, correct or delete your information at any time.
Who we are and what this covers
This policy explains how High Quality Technology, Inc. ("High Quality", "Soluciones HQ", "we", "us") collects, uses and shares personal information. We are a Puerto Rico company.
It applies to this website (solucioneshq.com), to our apps (HQManager Tickets, HQ WmsApp, CentralBaseHQ, RmsUtilities, HQ FingerPrint Manager and Farmacias PR), and to when you reach us by WhatsApp, phone or email.
If your company has a contract with us for a system, such as a point of sale or a branded app, that contract also governs how that business's data is handled.
What information we collect
When you contact us
Your name, business name, phone, email, business type, the topic you're interested in and whatever you write to us. When you send the form on this site, that data reaches our servers so we can contact you. If you choose WhatsApp, you send the message yourself, and what you send through WhatsApp is also handled by WhatsApp (Meta) under its own policies.
When you visit this site
Like any website, the server that hosts it may log technical data, such as your IP address, the browser you use and the time of your visit, to run and protect the site. On the app pages, the site queries Apple's App Store to show screenshots and versions, so Apple may receive your IP address.
When you use our apps
Depending on the app, we may handle your account data (name, email, username and role, usually set up by your company's administrator) and what you or your company enter into it: tickets, customers, service sheets and signatures, time punches and schedules, inventory counts, prescriptions, orders or reminders.
Phone permissions
Some apps ask for permission to use features of your phone. They only use them if you allow it, and you can turn a permission off in your phone's settings at any time:
- Notifications: to let you know about a new ticket, an order that's ready or a medication reminder.
- Camera and photos: for example, to send a photo of a prescription in Farmacias PR.
- Location: for example, to show your pharmacy's branches on a map, or for the drivers' live map in HQManager's medical transport module.
How we use it
- To reply to you, set up a demo and prepare a quote.
- To install, run and support the systems and apps you use.
- To send you notices about your account, your service or the app.
- To protect our services and prevent fraud or misuse.
- To comply with the law and with valid requests from authorities.
If you're a client or asked us for information, we may write to you about our products or services. You can ask us to stop at any time.
Who we share it with
We don't sell your personal information or use it for third-party advertising. We only share it:
- With providers that help us deliver the service, such as cloud hosting, email, messaging and notification delivery, and only for that purpose.
- With the company that gave you access to the app (for example, your employer or your pharmacy), which can see its own business's information.
- With services your company chooses to connect, such as QuickBooks Online in HQManager.
- With Apple and Google, which distribute our apps and deliver notifications.
- When the law requires it, to protect our rights or those of others, or if the company changes ownership.
Health information in Farmacias PR
The prescriptions, refills, orders and reminders you send through Farmacias PR go to the pharmacy you choose so it can handle them. We use that information only to run the platform for that pharmacy. We don't sell it or use it for ads. The pharmacy remains responsible for your care as a patient.
How we protect it and how long we keep it
We use reasonable measures to protect information, such as username-and-password access and role-based permissions in our systems. No system is perfect, so we can't guarantee absolute security. Please don't send us sensitive data, such as card numbers, by WhatsApp or email.
We keep information for as long as we need it to provide the service, comply with the law, resolve disputes or enforce our agreements.
Your rights and choices
You can ask us to:
- Show you the personal information we hold about you.
- Correct it if it's wrong.
- Delete it, including your account in our apps, except what the law requires us to keep.
- Give you a copy of it.
- Stop writing to you about our products or services.
Email us at info@solucioneshq.com. We may need to confirm your identity before handling your request. If your company created your account, you can also ask its administrator.
Children
Our site and apps are not directed at children under 13, and we don't knowingly collect their information. If you're a parent or guardian and believe a child gave us information, email us and we'll delete it.
Links to other sites
This site links to other companies' sites, such as WhatsApp, the App Store, Google Play, wmspos.com and social networks. Each one has its own privacy policy; we recommend reading it.
Changes to this policy
We may update this policy when our services or the law change. We'll post the new version here with its updated date. If the change is significant, we'll also announce it on the site or in the apps.
How to reach us
If you have questions about this policy or your information:
High Quality Technology, Inc.
Arecibo / Hatillo, Puerto Rico
Phone: 787-817-1091
Email: info@solucioneshq.com
You can also read our terms of service.